We want you to be completely satisfied with your online purchase. If you are unhappy for any reason, we'll gladly accept the return of unused/unworn items.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If you feel your product is faulty or develops a fault, please get in touch with us and we'll advise the best course of action

IMPORTANT
In order for your return to be valid YOU MUST NOTIFY US OF YOUR INTENT TO RETURN PRIOR TO SHIPPING THE ITEM BACK. Failure to do so will risk the items being lost and your return will not be accepted (parcels from customers that did not notify us will not be accepted and will be returned to you). ANY COSTS INCURRED (INCLUDING CUSTOMS DUTIES AND TAXES) AS A RESULT OF A FAILURE TO FOLLOW THE RETURN INSTRUCTIONS PROVIDED BY US VIA EMAIL OR HEREIN, SHALL BE DEDUCTED FROM THE REFUND OR CREDIT AMOUNT.

Return Policy 

• Returns and exchanges must be initiated within 14 days of receiving your order.
• Products to be returned or exchanged must be shipped by the later of (i) 14 days of receiving your order and (ii) 7 days once the Return/Exchange request is confirmed.
• All returned items must be in their new and original condition: unused, not hemmed, unwashed, unworn and with tags attached. 
• We do not accept returns of items that have been opened and tried on.
• All accessories and items accompanied with items originally (such as cases, user manuals, spare parts) must also be returned.
• Undergarments such as underwear, socks etc. are ineligible for returns or exchanges even if they are unopened due to hygiene reasons.
• No returns or exchanges for discounted items are accepted.
• Returns that do not meet the above requirements will not be accepted. 
• You will be responsible for all costs in relation to returns/exchanges, including return shipping costs, duties and taxes.

How to Return/Exchange

• Initiate a Return/Exchange
• Package the Item(s)
• Select Shipping Method
• All costs in relation to costs of returns/exchange shall be borne by you. Please note that the shipping fee quoted on our website for purchases under the free shipping threshold is not a reference for the actual return costs.
• Send return tracking number

Refund Process

• If you have an account, login. 
• You may choose to receive your refund in the original form of payment or as store credit/coupon.
• Once we receive the returned item(s), your refund will be initiated within 1 - 2 business days. 
• Refunds in the original form of payment may take up to 10 business days to show up on your account due to varying processing times between payment providers.  If you do not receive your refund after 10 business days, please contact customer service via contact@leshop.au and they will gladly assist you.